Frequently Asked Questions
Everything you need to know about your Korean Beauty journey.
Are your products 100% authentic?
Yes, all our products are sourced directly from authorized distributors and brands in South Korea. We guarantee 100% authenticity for every item in our store.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. We also offer express shipping options that can deliver your K-beauty favorites within 3-5 business days.
What is your return policy for skincare products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged item, please contact our support immediately.
How do I know which products are right for my skin type?
Each product page includes a 'Skin Type' guide. You can also use our 'Routine Finder' tool or contact our resident estheticians via live chat for a personalized consultation.
Do you offer Cruelty-Free or Vegan options?
Absolutely! We have a dedicated 'Clean Beauty' section featuring brands that are certified cruelty-free and offer vegan-friendly formulations.
Will I have to pay customs or import duties?
Customs policies vary by country. While we include all necessary documentation, customers are responsible for any local import duties or taxes that may be applied by their country's customs office.